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Terms and Conditions

About Us Silkcraft Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Silkcraft Ltd
C/O Henry Boot Construction Ltd Callywhite Lane Dronfield S18 2XN United Kingdom
Phone: 01246 290179
Fax: 01246 290179
Email: admin [at] silkcraft [dot] co [dot] uk
VAT Number 991689747
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note that we wrap our products, but recommend that you open the package in an area where, nothing could be ruined if there has been a breakage in transit. We cannot be responsible for damage to furniture or carpets
caused by opening a parcel where the contents have leaked.Obviously if there was damage to a product ordered, in transit that product would be replaced
Shipping And Handling Goods are normally dispatched with 24 hours. If you have not received goods within 6 days of ordering please advise us.
Delivery Schedule  . International orders are generally received in under 10 days. Please note that Royal Mail 24 service is not next day delivery. If you require next day delivery please phone and we can tell you the extra cost of this.
At busy times Royal Mail can take much longer to deliver your parcels. We will not be able to resend your order until at least 7 days after it was initially sent, and if we agree to resend, you must be willing to return the original package to us when it does arrive.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges Silkcraft Ltd is VAT registered.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee  All of our products come with a 30 day no quibble guarantee. Please note that we take care to package paints so that they should not leak. However we cannot accept liability for any damage to your property caused by a leak of paint. We therefore recommend that you open the package with care over a sink - just in case damage has occured to paints during transit.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01246 290179 (International +44 01246 290179)  or write to us at C/O Henry Boot Construction Ltd Callywhite Lane Dronfield S18 2XN United Kingdom
Privacy Policy Silkcraft do not disclose buyers' information to third parties . By accepting our terms and conditions you agree that we may send you emails from time to time about our products. Should you not wish to receive these emails you can unsubscribe within the email.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy  Please note that if you cancel an order you must pay the return postage cost and must provide a proof of postage.